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             <li>Manage the full help desk ticket lifecycle — logging, prioritizing, tracking, and resolving requests — ensuring timely support delivery and adherence to service-level expectations.</li>
             <li>Utilize PDQ Inventory to maintain up-to-date hardware and software asset tracking across all endpoints, enabling informed decision-making for procurement, audits, and lifecycle management.</li>
             <li>Leverage PDQ Deploy to automate software deployments and updates across the organization, reducing manual effort and ensuring consistent, timely rollouts enterprise wide.</li>
+            <li>Converting PDQ Deploy & Invertory to PDQ Connent. Using PDQ Connent to manage and push packages and update to workstations and laptopps.</li>
             <li>Administer VMware vSphere environments, managing virtual machine provisioning, configuration, and maintenance to support reliable and scalable infrastructure operations.</li>
             <li>Manage and support the Cisco phone system, handling configuration, provisioning, and troubleshooting of IP phones to ensure reliable communication across the organization.</li>
             <li>Utilize TeamViewer to provide remote technical support, enabling efficient diagnosis and resolution of end-user issues without requiring an on-site visit.</li>