~/k5bss $ whoami
Justin
Frasier
IT Support Analyst with a background in computer systems, infrastructure, and security. CompTIA A+ certified with hands-on experience in Azure Active Directory, Windows Server, networking, and self-hosted services. Amateur radio operator (K5BSS — General Class).
#experience
IT Support Analyst
Margaritaville Resort & Casino
- Deliver Tier 1 & Tier 2 support across a large-scale resort and casino environment, resolving hardware, software, and network issues to minimize downtime.
- Deploy and maintain Windows 10/11 workstations and Windows Server environments; manage Active Directory and Azure AD — user provisioning, group policy, and access controls.
- Troubleshoot wired and wireless connectivity issues; install and terminate network cabling across patch panels and keystones.
- Repair and replace hardware components (RAM, HDD/SSD, power supplies, motherboards, peripherals); administer Office 365 and provide mobile device support.
- Manage the full help desk ticket lifecycle, author troubleshooting documentation, and lead cross-functional IT projects from scoping through delivery.
- Maintain IT asset inventory and coordinate equipment moves, ensuring business continuity and audit readiness.
Security Supervisor
Boomtown Casino & Hotel
- Supervised facility-wide security operations, ensuring the safety of hundreds of guests and employees daily while serving as the primary point of contact for guests and staff.
- Conducted foot and vehicle patrols; monitored a multi-camera CCTV network and alarm systems to proactively identify risks and coordinate rapid incident response.
- Applied crisis management and de-escalation techniques to resolve high-pressure situations with minimal operational disruption.
- Trained and mentored security personnel on protocols, emergency response, and customer interaction standards.
Software Development Intern
xententLABS
- Participated in full-cycle Agile development — sprint planning, stand-ups, and iterative releases — while managing source code repositories using version control best practices.
- Engineered cross-platform software solutions and collaborated on relational database design, applying normalization principles and optimized query structures.
- Developed test cases and executed functional tests, tracking defects through resolution to ensure stable, production-ready releases.
#technical skills
Languages
Python
Java
C# / .NET
C++
C
JavaScript
Node.js
HTML5 / CSS3
Rust
SQL
Operating Systems
Linux (Arch, Ubuntu)
Windows Server
Windows 10/11
Hardware
RAM
HDD/SSD
Power Supplies
Motherboards
Peripherals
Printers
Laptop
Desktops
Component Diagnostics
Tools & Platforms
Active Directory
Azure AD
Office 365
Mobile Device Support
Printer Support
System Imaging & Deployment
Docker
Proxmox VE
VSphere
Git
Help Desk Ticketing Systems
PDQ Deploy
PDQ Inventory
Development IDEs
Vim
NeoVim
IntelliJ
Visual Studio
VS Code
Google Antigravity
Unity
Networking
TCP/IP
DNS
DHCP
IP Addressing
Wire & Wireless Connectivity
Patch panels
Keystones
Switch Management
Troubleshooting
IT Support
Customer Service
Issue Escalation
Asset Tracking
Equipment Moves
End-User Training
Technical Documentation
De-escalation
Security
Corporate Security
CCTV
Physical Security
Crisis Management
#education
Bossier Parish Community College
A.A.S. Cyber Technology — Programmer-Analyst
Dean's List & Chancellor's List
Northwood High School
#certifications
Computer
- CompTIA A+ ce Certified
- PCPro Certified
- Technical Competency Area in Web Design — BPCC
Udemy
- Master Microsoft PowerShell
- PowerShell for Active Directory Administrators
- IT Troubleshooting Skill Training
- IT Help Desk Professional
Amateur Radio
- FCC License — Callsign: K5BSS | General Class
Locomotive
- LocoMotive Air Brake — Wabtec
- Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical — TTC
- EMD Locomotive Engines — Technical Training Consultants
#contact
Email
Phone
Location
3243 Cottonwood St.
Bossier City, LA 71111
Bossier City, LA 71111
GitHub
LinkedIn
Self-hosted Git