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<title>Justin Frasier</title>
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<div class="title">Justin Frasier<img id="profile-picture" src="photo/justin1.jpg"
alt="Justin Frasier picture" class="img-circle"></div>
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CompTIA A+ Certified IT Support Analyst with 8+ years of experience providing hands-on technical
support in high-volume, fast-paced environments. Adept at diagnosing and resolving hardware,
software, and network issues across Windows 10, Windows 11, and Windows Server platforms while
maintaining a strong focus on end-user satisfaction. Experienced in the full lifecycle of IT
support — from imaging and deploying workstations to managing help desk tickets, coordinating
equipment moves, and maintaining asset inventory. Proficient with Azure Active Directory, Office
365, DNS, DHCP, wired and wireless networking, and mobile device support. Skilled at
communicating technical solutions clearly to non-technical users and escalating complex issues
appropriately to ensure timely resolution. Holds an Associate of Applied Science in Cyber
Technology from Bossier Parish Community College, with a background in software development that
provides a deeper understanding of systems and infrastructure. Self-driven and committed to
continuous professional growth, with a growing focus on enterprise networking, server
administration, and infrastructure management.
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aria-expanded="true" aria-controls="collapse1" class="h3 panel-title">
<div class="head blue-text text-lighten-2 bold"><img
src="svg/business-person-silhouette-wearing-tie.svg" class="logo-panel">Experience
</div>
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<div id="accordionMall" role="tablist" aria-multiselectable="false" class="panel-group">
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aria-expanded="true" aria-controls="job9" class="h4 panel-title">
<div class="row">
<div class="col-xs-7 col-md-4">
<div class="bold">Margaritaville Resort & Casino</div>
</div>
<div
class="col-xs-3 col-xs-offset-2 col-md-2 col-md-offset-6 text-right">
Bossier City, LA</div>
</div>
<div class="row">
<div class="col-xs-6 col-md-2">IT Support Analyst</div>
<div class="col-xs-6 col-md-4 col-md-offset-6 text-right">March 2023 -
Now</div>
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<div id="job9" role="tab" aria-labelledby="jobHeading3"
class="panel-collapse collapse">
<div class="panel-body grey lighten-4 p">
<ul>
<li>Provide comprehensive Tier 1 and Tier 2 technical support across a
large-scale resort and casino environment, diagnosing and resolving
hardware, software, and network issues to minimize downtime and
maintain seamless business operations.</li>
<li>Deploy, configure, and maintain Windows 10 and Windows 11
workstations, managing domain enrollment through Active Directory to
uphold a secure, well-organized network infrastructure.</li>
<li>Administer Windows Server environments and Azure Active Directory,
overseeing user provisioning, group policy management, and access
controls to enforce security and compliance standards.</li>
<li>Diagnose and remediate wired and wireless connectivity issues —
including network drops, Wi-Fi interference, and misconfigured
settings — restoring reliable access for end users with minimal
disruption.</li>
<li>Install, terminate, and test network cabling across patch panels and
keystones, ensuring robust and reliable infrastructure connectivity
throughout the facility.</li>
<li>Troubleshoot, repair, and replace hardware components — including
RAM, HDDs, SSDs, power supplies, motherboards, and peripherals —
returning systems to full operational status efficiently.</li>
<li>Administer and support Office 365 applications — including Outlook,
Teams, SharePoint, and OneDrive — enabling consistent productivity
and collaboration across the organization.</li>
<li>Provide end-to-end mobile device support for smartphones and
tablets, handling configuration, corporate email integration, and
secure connectivity to organizational systems.</li>
<li>Manage the full help desk ticket lifecycle — logging, prioritizing,
tracking, and resolving requests — ensuring timely support delivery
and adherence to service-level expectations.</li>
<li>Deliver clear, patient, and customer-focused technical support to
users of all skill levels, translating complex issues into
understandable solutions to maximize satisfaction and reduce repeat
incidents.</li>
<li>Maintain accurate IT asset inventory, tracking hardware assignments,
lifecycle status, and equipment locations to support informed
procurement and audit readiness.</li>
<li>Plan and execute equipment moves and workstation relocations with
precision, coordinating logistics to ensure business continuity
throughout transitions.</li>
<li>Produce comprehensive technical documentation and troubleshooting
guides, building an accessible knowledge base that improves team
efficiency and accelerates issue resolution.</li>
<li>Lead cross-functional IT initiatives, collaborating with department
stakeholders to scope, plan, and deliver technology solutions on
time and within budget.</li>
</ul>
</div>
</div>
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<div role="tab" id="jobHeading10" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordion3"
href="#job10" aria-expanded="true" aria-controls="job10"
class="h4 panel-title">
<div class="row">
<div class="col-xs-7 col-md-4">
<div class="bold">Boomtown Casino & Hotel</div>
</div>
<div
class="col-xs-3 col-xs-offset-2 col-md-2 col-md-offset-6 text-right">
Bossier City, LA</div>
</div>
<div class="row">
<div class="col-xs-6 col-md-2">Security Supervisor</div>
<div class="col-xs-6 col-md-4 col-md-offset-6 text-right">November 2017
- March 2023</div>
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<div id="job10" role="tab" aria-labelledby="jobHeading10"
class="panel-collapse collapse">
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<ul>
<li>Served as the primary point of contact for guests and staff,
consistently delivering exceptional customer service and maintaining
a professional, welcoming atmosphere across a high-traffic resort
and casino environment.</li>
<li>Supervised and directed security operations across the entire
facility, ensuring the safety and well-being of hundreds of guests
and employees on a daily basis</li>
<li>Executed comprehensive patrol schedules via foot and vehicle,
conducting thorough assessments to proactively identify and mitigate
security risks before escalation.</li>
<li>Monitored and managed a multi-camera CCTV surveillance network and
integrated alarm systems, ensuring rapid detection and coordinated
response to incidents.</li>
<li>Applied advanced crisis management and de-escalation techniques to
resolve high-pressure situations with professionalism, sound
judgment, and minimal disruption to operations.</li>
<li>Trained and mentored security personnel on protocols, customer
interaction standards, and emergency response procedures to maintain
a high-performing team.</li>
</ul>
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<div class="panel panel-default">
<div role="tab" id="jobHeading4" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordion4" href="#job8"
aria-expanded="true" aria-controls="job8" class="h4 panel-title">
<div class="row">
<div class="col-xs-4 col-md-3">
<div class="bold">xententLABS</div>
</div>
<div
class="col-xs-6 col-xs-offset-2 col-md-2 col-md-offset-7 text-right">
Bossier City, LA</div>
</div>
<div class="row">
<div class="col-xs-3 col-md-3">Intern</div>
<div class="col-xs-9 col-md-3 col-md-offset-6 text-right"> January 2016
- May 2014</div>
</div>
</div>
</div>
<div id="job8" role="tablist" aria-labelledby="jobHeading4"
class="panel-collapse collapse">
<div class="panel-body grey lighten-4 p">
<ul>
<li>Contributed to full-cycle software development within an Agile
framework, participating in sprint planning, daily stand-ups, and
iterative releases to deliver functional software on schedule</li>
<li>Managed source code repositories using version control best
practices, ensuring code integrity, traceability, and seamless
collaboration across the development team.</li>
<li>Engineered cross-platform software solutions, adapting code and
architecture to function reliably across multiple operating
environments and device types.</li>
<li>Collaborated on the design and implementation of relational
databases, applying normalization principles and optimized query
structures to support efficient data management.</li>
<li>Contributed to software quality assurance by developing test cases,
executing functional tests, and tracking defects through resolution
to ensure stable, production-ready releases.</li>
</ul>
</div>
</div>
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<div role="tab" id="heading2" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse2"
aria-expanded="true" aria-controls="collapse2" class="h4 panel-title">
<div class="topic bold head blue-text text-lighten-2"><img src="svg/graduate-cap.svg"
class="logo-panel">Education</div>
</div>
</div>
<div id="collapse2" role="tablist" aria-labelledby="heading2" class="panel-collapse collapse">
<div class="panel-body grey lighten-4">
<div id="accordionSchool" role="tablist" aria-multiselectable="true" class="panel-group">
<div class="panel panel-default">
<div role="tab" id="headingSchoolOne" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordionSchool"
href="#collapseSchoolOne" aria-expanded="false"
aria-controls="collapseSchoolOne" class="h4 panel-title">
<div class="topic">
<div class="row">
<div class="col-xs-6 col-md-7 bold">Bossier Parish Community College
</div>
<div
class="col-xs-4 col-xs-offset-2 col-md-3 col-md-offset-2 text-right">
2013 - 2016</div>
</div>
</div>
</div>
</div>
<div id="collapseSchoolOne" role="tablist" aria-labelledby="headingSchoolOne"
class="panel-collapse collapse">
<div class="panel-body grey lighten-4 p">
<div class="bold">Associate of Cyber Technology, Programmer-Analyst</div>
<div class="tab">Made Dean's List and Chancellor's List.</div>
<div class="bold">Classes:</div>
<ul class="list">
<li>Prob Solving & Prog Techniques</li>
<li>Support of Emerging Technology</li>
<li>Intro to C++Programming</li>
<li>Advanced C++ Programming </li>
<li>Composition & Rhetoric I</li>
<li>College Algebra</li>
<li>Web Design I</li>
<li>Web Scripting I</li>
<li>Intro to Programming with JAVA</li>
<li>Advanced Java Programming</li>
<li>Programming with C#</li>
<li>HTML5/CSS3</li>
<li>Web Application Development</li>
<li>Computer Organization</li>
<li>Relational Database Coding</li>
<li>Introduction to Psychology</li>
<li>Public Speaking</li>
<li>Cyber Internship</li>
<li>Foundation in Science </li>
</ul>
<div class="bold">Activities and Societies: </div>
<ul class="list">
<li>Cyber Club</li>
<li>Phi Theta Kappa</li>
</ul>
</div>
</div>
</div>
<div class="panel panel-default">
<div role="tab" id="headingSchool2" class="panel-heading">
<h4 role="button" data-toggle="collapse" data-parent="#accordionSchool"
href="#collapseSchool2" aria-expanded="true" aria-controls="collapseSchool2"
class="panel-title">
<div class="topic">
<div class="row">
<div class="col-xs-5 bold">
Northwood High School </div>
<div class="col-xs-3 col-xs-offset-4 text-right">
1999 - 2003</div>
</div>
</div>
</h4>
</div>
<div id="collapseSchool2" role="tablist" aria-labelledby="headingSchool2"
class="panel-collapse collapse"></div>
</div>
</div>
</div>
</div>
</div>
<div class="panel panel-default">
<div role="tab" id="heading3" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse3"
aria-expanded="true" aria-controls="collapse3" class="h4 panel-title">
<div class="topic bold head blue-text text-lighten-2"><img
src="svg/screwdriver-and-wrench-crossed.svg" class="logo-panel">Skills</div>
</div>
</div>
<div id="collapse3" role="tablist" aria-labelledby="heading3" class="panel-collapse collapse">
<div class="panel-body grey lighten-4">
<div class="bold">Programming Languages:</div>
<ul class="list">
<li>Java</li>
<li>C#</li>
<li>C++</li>
<li>C</li>
<li>HTML5 & CSS3</li>
<li>JavaScript</li>
<li>Node.js</li>
<li>Python</li>
<li>SQL</li>
<li>Rust</li>
</ul>
<div class="bold">Operating Systems:</div>
<ul class="list">
<li>Windows 10</li>
<li>Windows 11</li>
<li>Windows Server</li>
<li>Linux (Arch, Ubuntu)</li>
</ul>
<div class="bold">Hardware:</div>
<ul class="list">
<li>RAM</li>
<li>HDD/SSD</li>
<li>Power Supplies</li>
<li>Motherboards</li>
<li>Peripherals</li>
<li>Prints</li>
<li>Laptops</li>
<li>Desktops</li>
<li>Component Diagnostics</li>
</ul>
<div class="bold">Tools & Platform:</div>
<ul class="list">
<li>Active Directory</li>
<li>Azure AD</li>
<li>Office 365</li>
<li>Mobile Device Support</li>
<li>Printer Support</li>
<li>System Imaging & Deployment</li>
<li>Docker</li>
<li>Proxmox VE</li>
<li>Git</li>
<li>Help Desk Ticketing Systems</li>
</ul>
<div class="bold">Development IDEs:</div>
<ul class="list">
<li>Vim</li>
<li>NeoVim</li>
<li>IntelliJ</li>
<li>Visual Studio</li>
<li>VS Code</li>
<li>Unity</li>
<li>Aintigravity</li>
</ul>
<div class="bold">Networking:</div>
<ul class="list">
<li>TCP/IP</li>
<li>DNS</li>
<li>DHCP</li>
<li>IP Addressing</li>
<li>Wired & Wireless Connectivity</li>
<li>Patch Panels</li>
<li>Keystones</li>
<li>Switch Management</li>
<li>Troubleshooting</li>
</ul>
<div class="bold">IT Support:</div>
<ul class="list">
<li>Customer Service</li>
<li>Issue Escalation</li>
<li>Asset Tracking</li>
<li>Equipment Move</li>
<li>End-User Training</li>
<li>Technical Documentation</li>
<li>De-escalation</li>
</ul>
<div class="bold">Security:</div>
<ul class="list">
<li>Corporate Security</li>
<li>CCTV</li>
<li>Physical Security</li>
<li>Crisis Management</li>
</ul>
</div>
</div>
</div>
<div class="panel panel-default">
<div role="tab" id="heading4" class="panel-heading">
<div role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse4"
aria-expanded="true" aria-controls="collapse4" class="h3 panel-title">
<div class="topic">
<div class="bold head blue-text text-lighten-2"><img src="svg/certification.svg"
class="logo-panel">Certification</div>
</div>
</div>
</div>
<div id="collapse4" role="tablist" aria-labelledby="heading4" class="panel-collapse collapse">
<div class="panel-body grey lighten-4">
<div class="bold">Computer Certification:</div>
<ul class="list">
<li><a href="certificate/A+.jpg" target="_blank">CompTIA A+</a></li>
<li>Technical Competency Area in Web Design from Bossier Parish Community College</li>
</ul>
<div class="bold">Locomotive Certification:</div>
<ul class="list">
<li>LocoMotive Air Brake from Wabtec</li>
<li>Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical from Technical Training
Consultants</li>
<li>EMD Locomotive Engines from Technical Training Consultants</li>
</ul>
<div class="bold">Amateur Radio:</div>
<ul class="list">
<li><a href="certificate/FCC.jpg" target="_blank">FCC License: K5BSS</a></li>
<li><a href="certificate/FCC.jpg" target="_blank">General Class</a></li>
</ul>
<div class="bold">Udemy:</div>
<ul class="list">
<li><a href="certificate/Powershell.jpg" target="_blank">Master Microsoft PowerShell</a>
</li>
<li><a href="certificate/Powershell-AD.jpg" target="_blank">PowerShell for Active
Directory Administrators</a></li>
<li><a href="certificate/IT-Troubleshooting.jpg" target="_blank">IT Troubleshooting
Skill Training</a></li>
<li><a href="certificate/IT-Help-Desk.jpg" target="_blank">IT Help Desk Professional</a>
</li>
</ul>
</div>
</div>
</div>
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<div role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse5"
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<div class="bold head blue-text text-lighten-2"><img src="svg/phone-call.svg"
class="logo-panel">Contact Info</div>
</div>
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<div class="panel-body grey lighten-4">
<address>
<div class="bold">Justin Frasier</div>3243 Cottonwood St.<br>Bossier City, LA 71111<br>
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<div class="phone-number"><a href="tel:13185641918">(318)564-1918</a></div>
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