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Justin Frasier 2026-05-02 23:50:15 -05:00
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32">
<rect width="32" height="32" rx="4" fill="#0f1218"/>
<text x="3" y="11" font-family="'IBM Plex Mono','Courier New',monospace" font-size="6" fill="#4a5568">~$</text>
<text x="2" y="27" font-family="'IBM Plex Mono','Courier New',monospace" font-size="19" font-weight="600" fill="#22c55e">jf</text>
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<meta http-equiv="Content-Security-Policy" content="default-src 'none'; script-src 'self' 'unsafe-inline'; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com; font-src 'self' https://fonts.gstatic.com; img-src 'self' https://ki5bhv.com data:; connect-src 'none'; frame-src 'none'; object-src 'none'; base-uri 'self'; form-action 'none'; upgrade-insecure-requests" />
<title>Justin Frasier | IT Support Analyst</title>
<link rel="sitemap" type="application/xml" href="/sitemap.xml" />
<link rel="icon" type="image/svg+xml" href="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 32 32'%3E%3Crect width='32' height='32' rx='4' fill='%230f1218'/%3E%3Ctext x='3' y='11' font-family='IBM Plex Mono,Courier New,monospace' font-size='6' fill='%234a5568'%3E~$%3C/text%3E%3Ctext x='2' y='27' font-family='IBM Plex Mono,Courier New,monospace' font-size='19' font-weight='600' fill='%2322c55e'%3Ejf%3C/text%3E%3C/svg%3E" />
<link rel="icon" type="image/x-icon" href="/favicon.ico" />
<link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png" />
<link rel="icon" type="image/png" sizes="64x64" href="/favicon-64x64.png" />
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<a href="https://twitter.com/Cerealkiller191" target="_blank" rel="noopener noreferrer">twitter</a>
<a href="https://www.facebook.com/cerealkiller1918" target="_blank" rel="noopener noreferrer">facebook</a>
<a href="Justin_Frasier_Resume.pdf" target="_blank" rel="noopener noreferrer">resume</a>
<a href="https://ki5bhv.com" target="_blank" rel="noopener noreferrer">ki5bhv.com</a>
</div>
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<div class="exp-company">Margaritaville Resort &amp; Casino</div>
<div class="exp-meta">Mar 2023 — Present &nbsp;·&nbsp; Bossier City, LA</div>
<ul class="exp-list">
<li>Deliver Tier 1 &amp; Tier 2 support across a large-scale resort and casino environment, resolving
hardware, software, and network issues to minimize downtime.</li>
<li>Deploy and maintain Windows 10/11 workstations and Windows Server environments; manage Active Directory
and Azure AD — user provisioning, group policy, and access controls.</li>
<li>Troubleshoot wired and wireless connectivity issues; install and terminate network cabling across patch
panels and keystones.</li>
<li>Repair and replace hardware components (RAM, HDD/SSD, power supplies, motherboards, peripherals);
administer Office 365 and provide mobile device support.</li>
<li>Manage the full help desk ticket lifecycle, author troubleshooting documentation, and lead
cross-functional IT projects from scoping through delivery.</li>
<li>Maintain IT asset inventory and coordinate equipment moves, ensuring business continuity and audit
readiness.</li>
<li>Provide comprehensive Tier 1 and Tier 2 technical support across a large-scale resort and casino environment, diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain seamless business operations.</li>
<li>Deploy, configure, and maintain Windows 10 and Windows 11 workstations, managing domain enrollment through Active Directory to uphold a secure, well-organized network infrastructure.</li>
<li>Administer Windows Server environments and Azure Active Directory, overseeing user provisioning, group policy management, and access controls to enforce security and compliance standards</li>
<li>Diagnose and remediate wired and wireless connectivity issues — including network drops, Wi-Fi interference, and misconfigured settings — restoring reliable access for end users with minimal disruption.</li>
<li>Install, terminate, and test network cabling across patch panels and keystones, ensuring robust and reliable infrastructure connectivity throughout the facility.</li>
<li>Troubleshoot, repair, and replace hardware components — including RAM, HDDs, SSDs, power supplies, motherboards, and peripherals — returning systems to full operational status efficiently.</li>
<li>Administer and support Office 365 applications — including Outlook, Teams, SharePoint, and OneDrive — enabling consistent productivity and collaboration across the organization.</li>
<li>Provide end-to-end mobile device support for smartphones and tablets, handling configuration, corporate email integration, and secure connectivity to organizational systems.</li>
<li>Manage the full help desk ticket lifecycle — logging, prioritizing, tracking, and resolving requests — ensuring timely support delivery and adherence to service-level expectations.</li>
<li>Utilize PDQ Inventory to maintain up-to-date hardware and software asset tracking across all endpoints, enabling informed decision-making for procurement, audits, and lifecycle management.</li>
<li>Leverage PDQ Deploy to automate software deployments and updates across the organization, reducing manual effort and ensuring consistent, timely rollouts enterprise wide.</li>
<li>Administer VMware vSphere environments, managing virtual machine provisioning, configuration, and maintenance to support reliable and scalable infrastructure operations.</li>
<li>Manage and support the Cisco phone system, handling configuration, provisioning, and troubleshooting of IP phones to ensure reliable communication across the organization.</li>
<li>Utilize TeamViewer to provide remote technical support, enabling efficient diagnosis and resolution of end-user issues without requiring an on-site visit.</li>
<li>Monitor network infrastructure and system health using PRTG Network Monitor, proactively identifying and addressing performance issues and outages to maintain high availability.</li>
<li>Manage SSL certificates across organizational systems, overseeing procurement, installation, renewal, and troubleshooting to ensure secure and uninterrupted encrypted communications.</li>
<li>Deliver clear, patient, and customer-focused technical support to users of all skill levels, translating complex issues into understandable solutions to maximize satisfaction and reduce repeat incidents.</li>
<li>Maintain accurate IT asset inventory, tracking hardware assignments, lifecycle status, and equipment locations to support informed procurement and audit readiness.</li>
<li>Plan and execute equipment moves and workstation relocations with precision, coordinating logistics to ensure business continuity throughout transitions.</li>
<li>Produce comprehensive technical documentation and troubleshooting guides, building an accessible knowledge base that improves team efficiency and accelerates issue resolution.</li>
<li>Lead cross-functional IT initiatives, collaborating with department stakeholders to scope, plan, and deliver technology solutions on time and within budget.</li>
</ul>
</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>System Imaging &amp; Deployment</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Docker</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Proxmox VE</div>
<div class="skill-cell"><span class="skill-icon">▸</span>VSphere</div>
<div class="skill-cell"><span class="skill-icon">▸</span>VMware vSphere</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Git</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Help Desk Ticketing Systems</div>
<div class="skill-cell"><span class="skill-icon">▸</span>PDQ Deploy</div>
<div class="skill-cell"><span class="skill-icon">▸</span>PDQ Inventory</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Cisco Phone Systems</div>
<div class="skill-cell"><span class="skill-icon">▸</span>TeamViewer</div>
<div class="skill-cell"><span class="skill-icon">▸</span>PRTG Network Monitor</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Web Hosting</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Docker & Container Management</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Ansible</div>
<div class="skill-cell"><span class="skill-icon">▸</span>Proxmox VE</div>
</div>
<div class="skills-subheading">Development IDEs</div>

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<meta http-equiv="Content-Security-Policy" content="default-src 'none'; script-src 'self' 'unsafe-inline'; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com; font-src 'self' https://fonts.gstatic.com; img-src 'self' data:; connect-src 'none'; frame-src 'none'; object-src 'none'; base-uri 'self'; form-action 'none'; upgrade-insecure-requests">
<title>K5BSS — Justin Frasier · Ham Radio Station</title>
<link rel="sitemap" type="application/xml" href="/sitemap.xml">
<link rel="icon" type="image/svg+xml" href="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 32 32'%3E%3Crect width='32' height='32' rx='4' fill='%230f1218'/%3E%3Ctext x='3' y='11' font-family='IBM Plex Mono,Courier New,monospace' font-size='6' fill='%234a5568'%3E~$%3C/text%3E%3Ctext x='2' y='27' font-family='IBM Plex Mono,Courier New,monospace' font-size='19' font-weight='600' fill='%2322c55e'%3Ejf%3C/text%3E%3C/svg%3E">
<link rel="icon" type="image/x-icon" href="/favicon.ico">
<link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="64x64" href="/favicon-64x64.png">