385 lines
23 KiB
HTML
Executable File
385 lines
23 KiB
HTML
Executable File
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0" />
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<meta http-equiv="X-UA-Compatible" content="IE=edge" />
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<meta name="referrer" content="strict-origin-when-cross-origin" />
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<meta http-equiv="Content-Security-Policy" content="default-src 'none'; script-src 'self' 'unsafe-inline'; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com; font-src 'self' https://fonts.gstatic.com; img-src 'self' https://ki5bhv.com data:; connect-src 'none'; frame-src 'none'; object-src 'none'; base-uri 'self'; form-action 'none'; upgrade-insecure-requests" />
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<title>Justin Frasier | IT Support Analyst</title>
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<link rel="sitemap" type="application/xml" href="/sitemap.xml" />
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<link rel="icon" type="image/svg+xml" href="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 32 32'%3E%3Crect width='32' height='32' rx='4' fill='%230f1218'/%3E%3Ctext x='3' y='11' font-family='IBM Plex Mono,Courier New,monospace' font-size='6' fill='%234a5568'%3E~$%3C/text%3E%3Ctext x='2' y='27' font-family='IBM Plex Mono,Courier New,monospace' font-size='19' font-weight='600' fill='%2322c55e'%3Ejf%3C/text%3E%3C/svg%3E" />
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<link rel="icon" type="image/x-icon" href="/favicon.ico" />
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<link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png" />
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<link rel="icon" type="image/png" sizes="64x64" href="/favicon-64x64.png" />
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<link rel="icon" type="image/png" sizes="256x256" href="/favicon-256x256.png" />
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<link rel="preconnect" href="https://fonts.googleapis.com">
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<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
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<link
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href="https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@300;400;500;600&family=IBM+Plex+Sans:wght@300;400;500&display=swap"
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rel="stylesheet">
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<link rel="stylesheet" href="css/style.css">
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</head>
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<body>
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<div class="layout">
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<!-- ── Sidebar ── -->
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<aside>
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<img class="profile-photo" src="https://ki5bhv.com/photo/justin1.jpg" alt="Justin Frasier"
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onerror="this.style.display='none'">
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<div class="profile-name">Justin Frasier</div>
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<div class="profile-title">IT Support Analyst</div>
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<div class="profile-loc">📍 Bossier City, LA</div>
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<hr class="divider">
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<nav>
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<a href="#about" class="active"><span class="dot"></span>about</a>
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<a href="#experience"><span class="dot"></span>experience</a>
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<a href="#skills"><span class="dot"></span>technical skills</a>
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<a href="#education"><span class="dot"></span>education</a>
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<a href="#certifications"><span class="dot"></span>certifications</a>
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<a href="#contact"><span class="dot"></span>contact</a>
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</nav>
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<div class="socials">
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<a href="https://github.com/cerealkiller1918" target="_blank" rel="noopener noreferrer">github</a>
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<a href="https://www.linkedin.com/in/justin-frasier-bb29b8a9" target="_blank"
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rel="noopener noreferrer">linkedin</a>
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<a href="https://git.ki5bhv.com/justin" target="_blank" rel="noopener noreferrer">gitea</a>
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<a href="https://twitter.com/Cerealkiller191" target="_blank" rel="noopener noreferrer">twitter</a>
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<a href="https://www.facebook.com/cerealkiller1918" target="_blank" rel="noopener noreferrer">facebook</a>
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<a href="Justin_Frasier_Resume.pdf" target="_blank" rel="noopener noreferrer">resume</a>
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<a href="https://ki5bhv.com" target="_blank" rel="noopener noreferrer">ki5bhv.com</a>
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</div>
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</aside>
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<!-- ── Main ── -->
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<main>
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<!-- About -->
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<section id="about">
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<div class="prompt"><span>~/k5bss</span> $ whoami</div>
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<h1>Justin<br>Frasier<span class="cursor"></span></h1>
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<p class="hero-sub">
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<strong>IT Support Analyst</strong> with a background in computer systems, infrastructure, and security.
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CompTIA A+ certified with hands-on experience in <strong>Azure Active Directory</strong>,
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Windows Server, networking, and self-hosted services.
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Amateur radio operator <strong>(K5BSS — General Class)</strong>.
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</p>
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<div class="tags">
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<span class="tag accent">CompTIA A+</span>
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<span class="tag accent">PCPro Certified</span>
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<span class="tag blue">Azure AD</span>
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<span class="tag blue">Docker</span>
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<span class="tag blue">Proxmox VE</span>
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<span class="tag blue">Web Design</span>
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<span class="tag">Self-hosted Infrastructure</span>
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<span class="tag">FCC K5BSS</span>
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</div>
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</section>
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<!-- Experience -->
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<section id="experience">
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<h2><span class="hash">#</span>experience</h2>
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<div class="exp-item">
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<div class="exp-role">IT Support Analyst</div>
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<div class="exp-company">Margaritaville Resort & Casino</div>
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<div class="exp-meta">Mar 2023 — Present · Bossier City, LA</div>
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<ul class="exp-list">
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<li>Provide comprehensive Tier 1 and Tier 2 technical support across a large-scale resort and casino environment, diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain seamless business operations.</li>
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<li>Deploy, configure, and maintain Windows 10 and Windows 11 workstations, managing domain enrollment through Active Directory to uphold a secure, well-organized network infrastructure.</li>
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<li>Administer Windows Server environments and Azure Active Directory, overseeing user provisioning, group policy management, and access controls to enforce security and compliance standards</li>
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<li>Diagnose and remediate wired and wireless connectivity issues — including network drops, Wi-Fi interference, and misconfigured settings — restoring reliable access for end users with minimal disruption.</li>
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<li>Install, terminate, and test network cabling across patch panels and keystones, ensuring robust and reliable infrastructure connectivity throughout the facility.</li>
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<li>Troubleshoot, repair, and replace hardware components — including RAM, HDDs, SSDs, power supplies, motherboards, and peripherals — returning systems to full operational status efficiently.</li>
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<li>Administer and support Office 365 applications — including Outlook, Teams, SharePoint, and OneDrive — enabling consistent productivity and collaboration across the organization.</li>
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<li>Provide end-to-end mobile device support for smartphones and tablets, handling configuration, corporate email integration, and secure connectivity to organizational systems.</li>
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<li>Manage the full help desk ticket lifecycle — logging, prioritizing, tracking, and resolving requests — ensuring timely support delivery and adherence to service-level expectations.</li>
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<li>Utilize PDQ Inventory to maintain up-to-date hardware and software asset tracking across all endpoints, enabling informed decision-making for procurement, audits, and lifecycle management.</li>
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<li>Leverage PDQ Deploy to automate software deployments and updates across the organization, reducing manual effort and ensuring consistent, timely rollouts enterprise wide.</li>
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<li>Administer VMware vSphere environments, managing virtual machine provisioning, configuration, and maintenance to support reliable and scalable infrastructure operations.</li>
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<li>Manage and support the Cisco phone system, handling configuration, provisioning, and troubleshooting of IP phones to ensure reliable communication across the organization.</li>
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<li>Utilize TeamViewer to provide remote technical support, enabling efficient diagnosis and resolution of end-user issues without requiring an on-site visit.</li>
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<li>Monitor network infrastructure and system health using PRTG Network Monitor, proactively identifying and addressing performance issues and outages to maintain high availability.</li>
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<li>Manage SSL certificates across organizational systems, overseeing procurement, installation, renewal, and troubleshooting to ensure secure and uninterrupted encrypted communications.</li>
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<li>Deliver clear, patient, and customer-focused technical support to users of all skill levels, translating complex issues into understandable solutions to maximize satisfaction and reduce repeat incidents.</li>
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<li>Maintain accurate IT asset inventory, tracking hardware assignments, lifecycle status, and equipment locations to support informed procurement and audit readiness.</li>
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<li>Plan and execute equipment moves and workstation relocations with precision, coordinating logistics to ensure business continuity throughout transitions.</li>
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<li>Produce comprehensive technical documentation and troubleshooting guides, building an accessible knowledge base that improves team efficiency and accelerates issue resolution.</li>
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<li>Lead cross-functional IT initiatives, collaborating with department stakeholders to scope, plan, and deliver technology solutions on time and within budget.</li>
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</ul>
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</div>
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<div class="exp-item">
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<div class="exp-role">Security Supervisor</div>
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<div class="exp-company">Boomtown Casino & Hotel</div>
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<div class="exp-meta">Nov 2017 — Mar 2023 · Bossier City, LA</div>
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<ul class="exp-list">
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<li>Supervised facility-wide security operations, ensuring the safety of hundreds of guests and employees
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daily while serving as the primary point of contact for guests and staff.</li>
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<li>Conducted foot and vehicle patrols; monitored a multi-camera CCTV network and alarm systems to
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proactively identify risks and coordinate rapid incident response.</li>
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<li>Applied crisis management and de-escalation techniques to resolve high-pressure situations with minimal
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operational disruption.</li>
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<li>Trained and mentored security personnel on protocols, emergency response, and customer interaction
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standards.</li>
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</ul>
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</div>
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<div class="exp-item">
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<div class="exp-role">Software Development Intern</div>
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<div class="exp-company">xententLABS</div>
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<div class="exp-meta">Jan 2016 — May 2016 · Bossier City, LA</div>
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<ul class="exp-list">
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<li>Participated in full-cycle Agile development — sprint planning, stand-ups, and iterative releases —
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while managing source code repositories using version control best practices.</li>
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<li>Engineered cross-platform software solutions and collaborated on relational database design, applying
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normalization principles and optimized query structures.</li>
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<li>Developed test cases and executed functional tests, tracking defects through resolution to ensure
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stable, production-ready releases.</li>
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</ul>
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</div>
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</section>
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<!-- Skills -->
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<section id="skills">
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<h2><span class="hash">#</span>technical skills</h2>
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<div class="skills-subheading">Languages</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Python</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Java</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>C# / .NET</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>C++</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>C</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>JavaScript</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Node.js</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>HTML5 / CSS3</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Rust</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>SQL</div>
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</div>
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<div class="skills-subheading">Operating Systems</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Linux (Arch, Ubuntu)</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Windows Server</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Windows 10/11</div>
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</div>
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<div class="skills-subheading">Hardware</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>RAM</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>HDD/SSD</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Power Supplies</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Motherboards</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Peripherals</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Printers</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Laptop</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Desktops</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Component Diagnostics</div>
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</div>
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<div class="skills-subheading">Tools & Platforms</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Active Directory</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Azure AD</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Office 365</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Mobile Device Support</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Printer Support</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>System Imaging & Deployment</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Docker</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Proxmox VE</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>VMware vSphere</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Git</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Help Desk Ticketing Systems</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>PDQ Deploy</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>PDQ Inventory</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Cisco Phone Systems</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>TeamViewer</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>PRTG Network Monitor</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Web Hosting</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Docker & Container Management</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Ansible</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Proxmox VE</div>
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</div>
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<div class="skills-subheading">Development IDEs</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Vim</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>NeoVim</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>IntelliJ</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Visual Studio</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>VS Code</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Google Antigravity</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Unity</div>
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</div>
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<div class="skills-subheading">Networking</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>TCP/IP</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>DNS</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>DHCP</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>IP Addressing</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Wire & Wireless Connectivity</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Patch panels</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Keystones</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Switch Management</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Troubleshooting</div>
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</div>
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<div class="skills-subheading">IT Support</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Customer Service</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Issue Escalation</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Asset Tracking</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Equipment Moves</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>End-User Training</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Technical Documentation</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>De-escalation</div>
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</div>
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<div class="skills-subheading">Security</div>
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<div class="skills-grid">
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<div class="skill-cell"><span class="skill-icon">▸</span>Corporate Security</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>CCTV</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Physical Security</div>
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<div class="skill-cell"><span class="skill-icon">▸</span>Crisis Management</div>
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</div>
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</section>
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<!-- Education -->
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<section id="education">
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<h2><span class="hash">#</span>education</h2>
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<div class="edu-card">
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<div class="edu-school">Bossier Parish Community College</div>
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<div class="edu-degree">A.A.S. Cyber Technology — Programmer-Analyst</div>
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<div class="edu-meta">2013 – 2016</div>
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<span class="edu-honor">Dean's List & Chancellor's List</span>
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<div class="tags" style="margin-top:0.8rem;">
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<span class="tag">C++ / Java / C#</span>
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<span class="tag">Web Design</span>
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<span class="tag">Database Coding</span>
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<span class="tag">Web App Dev</span>
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<span class="tag">Cyber Internship</span>
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<span class="tag">Phi Theta Kappa</span>
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<span class="tag">Cyber Club</span>
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||
</div>
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</div>
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<div class="edu-card">
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<div class="edu-school">Northwood High School</div>
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<div class="edu-meta">1999 – 2003</div>
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</div>
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</section>
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<!-- Certifications -->
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<section id="certifications">
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<h2><span class="hash">#</span>certifications</h2>
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<div class="cert-group">
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<div class="cert-group-title">Computer</div>
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<ul class="cert-list">
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<li>CompTIA A+ ce Certified</li>
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<li>PCPro Certified</li>
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<li>Technical Competency Area in Web Design — BPCC</li>
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</ul>
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</div>
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<div class="cert-group">
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<div class="cert-group-title">Udemy</div>
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<ul class="cert-list">
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<li>Master Microsoft PowerShell</li>
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<li>PowerShell for Active Directory Administrators</li>
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<li>IT Troubleshooting Skill Training</li>
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<li>IT Help Desk Professional</li>
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</ul>
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</div>
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<div class="cert-group">
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<div class="cert-group-title">Amateur Radio</div>
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<ul class="cert-list">
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<li>FCC License — Callsign: K5BSS | General Class</li>
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</ul>
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</div>
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<div class="cert-group">
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<div class="cert-group-title">Locomotive</div>
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<ul class="cert-list">
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<li>LocoMotive Air Brake — Wabtec</li>
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<li>Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical — TTC</li>
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<li>EMD Locomotive Engines — Technical Training Consultants</li>
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</ul>
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</div>
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</section>
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<!-- Contact -->
|
||
<section id="contact">
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<h2><span class="hash">#</span>contact</h2>
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||
<div class="contact-grid">
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||
<div class="contact-item">
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<div class="contact-label">Email</div>
|
||
<div class="contact-val"><a href="mailto:justin@ki5bhv.com">justin@ki5bhv.com</a></div>
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||
</div>
|
||
<div class="contact-item">
|
||
<div class="contact-label">Phone</div>
|
||
<div class="contact-val"><a href="tel:13185641918">(318) 564-1918</a></div>
|
||
</div>
|
||
<div class="contact-item">
|
||
<div class="contact-label">Location</div>
|
||
<div class="contact-val">3243 Cottonwood St.<br>Bossier City, LA 71111</div>
|
||
</div>
|
||
<div class="contact-item">
|
||
<div class="contact-label">GitHub</div>
|
||
<div class="contact-val"><a href="https://github.com/cerealkiller1918" target="_blank"
|
||
rel="noopener noreferrer">cerealkiller1918</a>
|
||
</div>
|
||
</div>
|
||
<div class="contact-item">
|
||
<div class="contact-label">LinkedIn</div>
|
||
<div class="contact-val"><a href="https://www.linkedin.com/in/justin-frasier-bb29b8a9" target="_blank"
|
||
rel="noopener noreferrer">justin-frasier</a></div>
|
||
</div>
|
||
<div class="contact-item">
|
||
<div class="contact-label">Self-hosted Git</div>
|
||
<div class="contact-val"><a href="https://git.ki5bhv.com/justin" target="_blank"
|
||
rel="noopener noreferrer">git.ki5bhv.com</a></div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<footer>
|
||
<span style="color:var(--accent)">$</span> site built by Justin Frasier · k5bss.com ·
|
||
2026
|
||
</footer>
|
||
|
||
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|
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||
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|
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|
||
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|
||
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|
||
|
||
</body>
|
||
|
||
</html> |